Terms of Service

These Terms govern your use of the GlobalAnnotate website at globalannotate.com(the “Website”) and set out our general terms for services. By using the Website or engaging us, you agree to these Terms.

1. Precedence of signed contracts

Where you have signed a separate agreement with us — such as a Master Services Agreement (MSA), a Statement of Work (SOW), a Data Processing Agreement (DPA), or a Non-Disclosure Agreement (NDA) — that signed agreement takes precedence over these Terms to the extent of any conflict. These Terms apply where no signed agreement covers the point in question.

2. Use of the Website

You may use the Website for lawful purposes only. You agree not to misuse it, interfere with its operation or security, attempt unauthorized access, scrape it at scale, or use it to infringe the rights of others.

3. Intellectual property

The Website and its content — text, design, graphics, logos, and the “GlobalAnnotate” and “MarketReady™” marks — are owned by GlobalAnnotate or its licensors and are protected by intellectual property laws. You may not copy, reproduce, or create derivative works from the Website without our permission. Rights in deliverables we produce for clients are addressed in section 6.

4. Acceptable use

You agree not to submit unlawful content, malware, or content you do not have the right to share, and not to use our services to produce material that is unlawful or that infringes third-party rights.

5. Quotes, purchase orders & SOWs

Quotes we provide are estimates based on the scope, volume, language pairs, and turnaround you describe, and are valid for the period stated (or 30 days if none is stated). Work begins once you accept a quote, issue a purchase order, or sign a SOW. The scope, fees, and schedule in an accepted quote, PO, or SOW govern that engagement.

6. Payment, revisions & rights

• Payment terms: invoices are payable within [net days — TODO] of the invoice date, in [currency — TODO], unless a signed agreement or SOW states otherwise. We may require a deposit for new clients or large programs.
• Revisions: each deliverable includes reasonable revisions to correct work that does not meet the agreed brief or specification.
• Quality complaints window: please raise any quality concern within [complaints window — TODO, e.g. 14 days] of delivery so we can investigate and, where a concern is valid, correct the work at no additional cost.
• Transfer of rights: on full payment of the applicable fees, all intellectual property rights in the final translated or localized deliverables transfer to you, except for our pre-existing materials, tools, and any translation memories or glossaries we retain to support future work (which we license to you for your use).

7. Client responsibility for final use

We deliver professional language and data services. However, you remain responsible for the final review, approval, and regulatory and legal use of translated or localized content in your market — including compliance with medical, regulatory, legal, labeling, and advertising requirements that apply to you. Where required, you should arrange in-market legal or regulatory review before publication or submission.

8. Confidentiality

We treat client materials as confidential, limit access on a need-to-know basis, and bind our team and linguists to NDAs. See our Security & Confidentiality page. Each party will protect the other’s confidential information and use it only to perform the engagement.

9. Limitation of liability

To the maximum extent permitted by law, GlobalAnnotate is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data. Our total aggregate liability arising out of or relating to an engagement is limited to the fees paid for the specific services giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

10. Warranties & disclaimer

We provide services with reasonable skill and care in line with our quality process. Except as expressly stated, the Website and services are provided “as is” without further warranties of any kind.

11. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, strikes, failures of utilities or telecommunications, and government action.

12. Termination

Either party may terminate an engagement as set out in the applicable SOW or agreement, or on reasonable written notice where none applies. You remain responsible for fees for work performed and non-cancellable commitments up to the effective date of termination. Sections that by their nature should survive (including confidentiality, IP, and limitation of liability) survive termination.

13. Freelancers & vendors

If you apply through our linguist network or vendor onboarding, you confirm that the information you provide is accurate and that you have the right to share any samples or references. Engaged linguists and vendors work under separate agreements and NDAs that govern confidentiality, data handling, IP assignment, and payment; those agreements take precedence over these Terms for that relationship.

14. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction, unless a signed agreement specifies otherwise. [Governing law — TODO; an EU (Estonia) entity is planned and this clause will be updated accordingly.]

15. Changes to these Terms

We may update these Terms from time to time. The version published on this page with the current “Last updated” date applies to your use of the Website.

16. Contact

Questions about these Terms? Email [email protected] or use our contact page.